Just upgraded to 7.0.23 and found that when callers ring in, they hear a couple of bursts of ringing then the line goes silent.
On testing this I've found that although the line goes silent for the caller, it is continuing to ring on IPO (all the phones in the hunt group keep ringing), and the call can be answered. Although the caller just gets silence, if they hang on and the call is answered it's fine.
Obviously not many people are going to hang on if the line has gone silent. If they do however, and the call then goes to voicemail, they get a couple of bursts of ringing again as the call goes to embedded VM.
It's only the analogue line that is having this problem - the SIP lines are fine.
On a related note, something that has been happening for a while (prior to the upgrade) is that if a caller hangs up during ringing or after going to VM, the line does not clear down for quite a while. The phones keep ringing after the caller has abandoned, or goes to VM and then there is a message just containing the continuous tone. I've playe around with disconnect timers to no avail. I've just tried to enable Busy Tone Detection but it won't stick - after sending the config / immediate reboot and testing, found it had made no difference, but oddly, it also was no longer enabled when pulling back the config.
Clues anyone?
On testing this I've found that although the line goes silent for the caller, it is continuing to ring on IPO (all the phones in the hunt group keep ringing), and the call can be answered. Although the caller just gets silence, if they hang on and the call is answered it's fine.
Obviously not many people are going to hang on if the line has gone silent. If they do however, and the call then goes to voicemail, they get a couple of bursts of ringing again as the call goes to embedded VM.
It's only the analogue line that is having this problem - the SIP lines are fine.
On a related note, something that has been happening for a while (prior to the upgrade) is that if a caller hangs up during ringing or after going to VM, the line does not clear down for quite a while. The phones keep ringing after the caller has abandoned, or goes to VM and then there is a message just containing the continuous tone. I've playe around with disconnect timers to no avail. I've just tried to enable Busy Tone Detection but it won't stick - after sending the config / immediate reboot and testing, found it had made no difference, but oddly, it also was no longer enabled when pulling back the config.
Clues anyone?
