Ringing Services

[dwj]

Hi, I've been fighting implementing ringing services and think I finally understand what's happening. Please correct me if I'm wrong...

There are 6 ringing services, any 1 may be active at one time.

The sales dept it open 9:00am to 8:00pm. The service dept is open 6:00am to 6:00pm. We would like to send calls during closed times directly to VM.

I was trying to implement this with overlapped services as I thought we could have multiple ringing services active, but on separate lines. Service would activate 6:00pm to 6:00am and Sales would activate 8:00pm to 9:00am.

I couldn't get this to work at all.

So during the day, no ringing service active, 6:00pm to 8:00pm sales open, service closed, 8:00pm to 6:00am all closed, 6:00am to 8:00pm service open, sales closed.

So I think I need to implement 3 ringing services, each dealing with a different scenario, with each service controlling the ringing of all lines.

Is my understanding corrent?

Thanks for your help
Doug

 

[telemarv]

You actually have 4 different period. I have several car dealerships that operate under this scenerio.

1. morning: 6am to 9am... service open, sales closed ring group 001 to exts xxx
2. day: 9am to 6pm... both open ring group 002 to exts yyy
3. evening: 6pm to 9pm... service closed, sales open ring group 003 to exts zzz
4. night: 9pm to 6am... both closed ring group 004 to VM DN


Now it depends on how calls are handled as to how many services you need. If calls are answered differently during each time period you will need a total of 4. These service can be programmed to turn on/off automatically or manually. If you're using AA for any of these time periods, be sure you set up your greeting time table/ccr to match the one above.


Things get a little more complicated if you different phone numbers for sales and service.


Marv
TeleMarv Services

http://www.telemarv.ca

 

[dwj]

That's it exactly.

There are different lines (numbers) for sales, service and parts. Parts wants all calls, all the time.

I assigned ring group 1 for sales, ring group 2 for service, and ring group 3 for parts. Then assigned them to the schedules as appropriate.

Didn't seem to need a schedule for days, as the default ringing assignment for the lines seemed to work.

Will I run into any complications if different control sets activate the schedules.

Thanks for you help
Doug

 

[telemarv]

What you do is set up control sets for each group of lines. That ways parts,service, sales can manually control their own lines. Their setting will not affect others. So each dept will have a day mode (default) and a night mode that you atcivate at each control set.

You put dept lines into their own ring group like you already have. Set the DN that will ring (VM) for each ring group when you change the ring service and then set the control set for each ring group.

Marv
TeleMarv Services

http://www.telemarv.ca