Trilinkcomm
Vendor
I've been searching for a solution and have come across several tips on what to do but it seems like I need a combination of tips and they don't appear to work together.
Here's what I'm trying to accomplish:
DAY TIME
Ring at Hunt Group "A" (5-6 rings) giving users a chance to answer the call first. The boss would like the calls to be answered during the day and have the AA as a backup.
If unanswered, it would go to AA
If no selection is made or the caller dials "0", call is transferred to Hunt Group
If unanswered, it would go to VM at ext212.
NIGHT TIME
Ring at Hunt Group "B" (2-3 rings)
If unanswered, it would go to AA
If no selection is made or the caller dials "0", call is transferred to Hunt Group
If unanswered, it would go to VM at ext212.
Currently I have the calls ringing where I want and also going to x212 if calls are unanswered but the AA is answering right away. I found suggestions about adding an additional hunt group and using the Overflow but then I lose the ability to transfer to x212 VM. I've also tried different setting but then I also get disconnected automatically if I don't select "0" when listening to the AA menu prompt.
Can someone point me in the right direction? I've been playing around with this the majority of the day today on my test system and can't get it right.
Thanks
Here's what I'm trying to accomplish:
DAY TIME
Ring at Hunt Group "A" (5-6 rings) giving users a chance to answer the call first. The boss would like the calls to be answered during the day and have the AA as a backup.
If unanswered, it would go to AA
If no selection is made or the caller dials "0", call is transferred to Hunt Group
If unanswered, it would go to VM at ext212.
NIGHT TIME
Ring at Hunt Group "B" (2-3 rings)
If unanswered, it would go to AA
If no selection is made or the caller dials "0", call is transferred to Hunt Group
If unanswered, it would go to VM at ext212.
Currently I have the calls ringing where I want and also going to x212 if calls are unanswered but the AA is answering right away. I found suggestions about adding an additional hunt group and using the Overflow but then I lose the ability to transfer to x212 VM. I've also tried different setting but then I also get disconnected automatically if I don't select "0" when listening to the AA menu prompt.
Can someone point me in the right direction? I've been playing around with this the majority of the day today on my test system and can't get it right.
Thanks