Ring to extension other than 10 then transfer to AA

[haqr1ab]

Here is the scenario that we would like to happen:

Call rings in to ext. 20, then 16, then auto attendant. I know that the order can not be set if using a hunt group but just posting what was requested.
If both extensions are busy or do not answer then go to AA.

I have been trying various scenarios and have had enough - time to ask the experts.

Current set up:

Avaya ACS R8
Partner Messaging - 6 port card

Slots:
308ec
308ec
ACS
Partner Messaging
empty

If you need more info will be glad to provide.

 

[TouchToneTommy]

Set Ext. 20 to Immediate Ring. Set Ext. 16 to Delayed Ring. Assign lines to automated attendant, set number of rings to 6.

 

[haqr1ab]

Just to make sure, when you mention assign line to aa, this is #505-7-ll?

 

[haqr1ab]

Ok, that seems to work - sort of.

Rings in at 20, about 2 1/2 rings then goes to AA. Never rings at 16.

 

[budbyrd]

#506 VMS hunt delay... default is like 2.... change it to 6

Think twice, speak once~~!!~~

 

[TouchToneTommy]

Here's the drill:

Assign lines to be answered by the auto attendant in #206-8-(line number)-1
Assign the number of rings before answer in #506-(1=Day/2=Night)-(line number)-(# of rings from 0 to 6)

#505-7 is where you assign the extension numbers of the voice mail ports.