Ring no answer

[robtheguru]

We have a Meridian option 11. Users have reported that when someone calls there direct dial number, they get a busy signal. Normally, it will roll to 2nd number then to voicemail. We use Octel voicemail. Does anyone know what is causing this?

 

[cmawbey]

what are FDN and HUNT set to ?? Colin

 

[robtheguru]

They are programmed to go to voicemail extension.

 

[cmawbey]

ok
have you tested this yourself ??? Colin

 

[robtheguru]

Thank you for your responses. I have tested this and cannot duplicate the reported error. I had user tie up both lines and I called them with mobile phone. It went directly to their voicemail. I also had them tie up one line while I tried to call.
Could it be that it happens randomly or from certain phones?
Do you have any suggestions on testing this?

Thanks again

 

[cmawbey]

Rob
you have done what i would do, always check things out yourself if only to prove that you can duplicate the problem it could be many things , network congestion, miss dialling, several calls hitting that number at the same time, too many for voice mail to cope with,,i would keep an eye on it, and get the people concerned to let you know when/if it happens again...then try it yourself,,, if you cant get it to fail...just ignore it it will probobly go away on it's own..if not post back..

Colin Colin

 

[Alpineboy]

Sometimes users forward their phones to never never land; that's when wierd _hit happens. Good, Fast, Cheap . . . Pick Two
Alpine Boy