ring group with info only VM box

[Crowtalks]

Mitel 3300 MCD 4.1 platform

Currently one of the incoming DID's rings to an attendant phone and then forwards to a ring group after 3 rings. They want the call to go to an info only box after routing to the ring group if no one answers after X number of rings. My co-worker added a VM box to the ring group but it wouldn't roll there.

I work mainly on Nortel CS1000E and Mitel 5000, so I'm a little rusty on the 3300 platform.

It makes sense to me the reason it won't roll is the call looks to the first point of contact for VM and the ring group is the 2nd point of contact. Right?

If that's true, then maybe I need the call to route to a ringing group with the attendant as the only member with a VM box attached to that 1st group and then an overflow to the backup group...am I thinking about this correctly?

2nd...I didn't see anything in the assignable boxes about not allowing messages? How would I create a VM box attached to a ring group as info only?

Thanks, Jim

NCSS NCTS NCTE
Mitel 3300 MCD, 5000 4.0, 3000

 

[DoubleUT]

If the intention is to only supply info to the calling party and give no option to record a message overflow from the ringgroup to a RAD port on the system. Best way is to place the RAD port into a Huntgroup type voice. That should do the trick.

 

[Crowtalks]

Hmm...never thought about a RAD...I'll try that.

Jim

NCSS NCTS NCTE
Mitel 3300 MCD, 5000 4.0, 3000

 

[Supernova99]

If you want it to go to voicemail then you have to have a mailbox with the same number as the ring group

Share what you know - Learn what you don't

 

[kwbMitel]

Supernova - Last I tried RG's do not integrate with VM

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