Ring Group to ACD or Users in ACD Queue

[Burles]

Hi All - A newbie here.

On my Mitel system I have a sequential ring group setup for our main line, it has 3 members and then a voicemail if the call is unanswered. I have configured my user profile to be able to add myself to the end of the ring group by hitting a key on my phone (present / absent). I also have and ACD queue for our service desk.

Due to staff absence in the ring group, I want to be able either:
add my entire ACD queue to the ring group on a present/absent basis similar to my situation
or
allow users who are also agents in the ACD queue to make themselves present in the ring group like I can

Is this possible?

 

[kwbMitel]

I would not recommend adding the agents prime lines to the ring group.

You can however create a multicall key that appears on up to 32 phones and then control the Presence of the DN of the Multicall.

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What's most important is that you realise ... There is no spoon.

 

[Burles]

Hi kwbMitel

Thanks for coming back to me. I have tried adding both the agent numbers and extensions of those in the ACD group to the ring group and it doesn't seem possible to do either.

I am guessing that this would be the same with a multicall key?

 

[LoopyLou]

What about redirecting all calls to the ACD group by using third party follow me?

The single biggest problem with communications is the illusion that it has taken place.

 

[kwbMitel]

Don't assume.

I see no reason why the system would not let you add a multicall to the ring group regardless of where it is programmed.

**********************************************
What's most important is that you realise ... There is no spoon.