ring group not overflowing to a mail box 1

[zete]

I have a 3300 where a ring group doesn't overflow to a mail box after the timer expires. I have checked the settings in the ring group form and reset the controller as well.

 

[kwbMitel]

The overflow does not take place OR the mailbox does not answer?

I suspect the latter as RG's do not integrate with VM.

With RG's you need to use some tricks to force VM to answer.

faq1329-7197

Caveat: Do not use Nametag Huntgroups to override VM integration unless the VM destination is the last hop. (Taking a message). If you use NTHG's to force the call into a AutoAtt then the next step will retain the NTHG DN and loop.



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What's most important is that you realise ... There is no spoon.

 

[DoubleUT]

Overflow the call to a Nametag HG that has call forward always to VoiceMail. That should work including the HG number being send to the VM system.

 

[kwbMitel]

You will have issues with turning on lamps if you associate the MB with either the Nametag Group number or the Ring Group number.

It is best to create a Keyline somewhere on the system that can be used as the MWI destination.

Then use the FAQ provided above to direct the call to a specific MB matching the Keyline.

Same caveat as before when using Nametag groups.

**********************************************
What's most important is that you realise ... There is no spoon.