Ring group name via an ACD path

[andy4uk]

Hi All,

I'm after some help with setting up Mitel MXe controller with ACD and ring groups.

Call hits path 8690, and a RAD is played straight away to advise callers to dial option 1, 2, 3 and 4

Option 1 and 2 is routed to another ACD path - this is ok

Option 3 and 4 is routed to a ring group with extensions allocated,
- Ring group 8693 and has a name of Accounts team
- Ring group 8694 and has a name of Sales team

the problem I have is when someone selects option 3 or 4 and they receive a call it only shows the person calling, and not the name of the group.

The Mitel software is version 6.0 and all extensions are using Mitel 5340 handsets.

How can I get the handsets to show the group name?

Thanks Guys

 

[msaby]

You can create a Name Tag hunt group which will insert the identification you are looking for.

Thanks
Mike

 

[kwbMitel]

I would not use Nametag unless absolutely necessary - they have issues

What happens if you call the Ring Group Directly?

What are the settings for the following Display options: Check both Source and Destination

Especially the highlighted ones

[highlight #FCE94F]After Answer Display Time[/highlight]
Calling Name Display - Internal - ONS No
Calling Number Display - Internal - ONS No
Display ANI/DNIS/ISDN Calling/Called Number Yes
Display ANI/ISDN Calling Number Only Yes
Display Caller ID on multicall/keylines Yes
Display Caller ID On Multicall/Keylines Timer 5
Display Caller ID On Single Line Displays For Forwarded Calls No
Display Dialed Digits during Outgoing Calls Yes
Display DNIS/Called Number Before Digit Modification No
[highlight #FCE94F] Display Held Call ID on Transfer No[/highlight]
Display Transfer Destination on Recall No
Hot Desk External User - Display Internal Calling ID No
Maintain Ringing Party During Recall No
Non-Prime Public Network Identity No
Originator's Display Update In Call Forwarding/Rerouting No
[highlight #FCE94F]Suppress Delivery of Caller ID Display between Sets[/highlight] No
Suppress Delivery of Caller ID Display between Sets - Override No
Suppress Display Of Account Code Numbers No
Suppress Redial Display No




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