Ring group do not disturb

[Tinos]

Hi all.
I have a ring group that says out of service and immediately goes into don't disturb.
The members will be fine. What causes this and how is this fixed?

 

[wireman50]

Have you got the presence settings of at least one member set to 'present'?

 

[Tinos]

Yes and the members automatically change themselves to absent immediately after turning them to present.

 

[wireman50]

Calls to Hunt, Ring, and Personal Ring groups with all members absent received DND treatment." so that is your problem. What level of software are you on? ACD in use?

 

[Tinos]

No ACD in use.
Release 8.0 PR1. Active Software: 14.0.0.91

 

[benny89]

You should see something in the logs to indicate the group membership and presence.

The last time i saw this it was because there were acd enabled hotdesking users in the ring groups.

 

[Tinos]

I have battled with this issue and no solution.
Members of ring group become absent for no apparent reason.
Please help.

 

[augustD2]

Are the member of the ring gourp in the same 3300 as the group?

 

[Tinos]

Yes they are in the same 3300.

 

[benny89]

Are your members ACD Enabled or ACD Hotdesk Users?

 

[Tinos]

Members are not ACD enabled nor are they ACD Hotdesk users.

 

[Tinos]

Has anyone experience this issue or willing to do lab simulation on the current release?
I would like to think its software related.
May someone confirm.

 

[Billz66]

It sounds like its config related
you will need to post some specific details about what you have done

ring group config
cos for ring group and members
member config


If I never did anything I'd never done before , I'd never do anything.....

 

[Tinos]

For Ring Group settings I just put the Ring Group number = 5288. Everything else is default including COS= 1.
The same COS =1 is also being used by the extensions = members.
See attached.

 

[Tinos]

Hi all.

I have tried setting up a ring group on a different 3300 of the same release and the ring group went to don't disturb.
Any ideas please help?

 

[tlpeter]

Remove the users from the group and delete the group
Then try making a new group etc. If it still fails then remove again and try a different number for the group.

BAZINGA!

I'm not insane, my mother had me tested!