Ring group divert.

[MagicDaveUK]

I have a DDI/DID that rings a ring group of about 20 users. The site is open 24/7 and the customer wants to divert the number over night to a different group. Night service is in use for a different dept and can't me used as the timings of each dept are different. Also tenanting can't be used as we are using hot desks. Any suggestions on how i can get the DDI/DID to ring a different group by a key press on a phone. The system is a MCD on Ver 7.

 

[sarond]

Depending if Voice mail is involved anywhere in the call flow.
If not then I would make the DID ring a Hunt Group (does not have to have any members, it used only as a valid DN) which is CRA to the Ring Group.
You can then set a 3rd party call forward on the hunt group to another destination.

 

[MagicDaveUK]

Cool I was looking at the 3rd party call forward but it found the number for the ring group invalid. So if i set up a hunt group what option do i use for hunt group type.

 

[sarond]

Normally I set to voice, unless you need to do some things tricky stuff with breaking voicemail integration then you may need to set it as Name Tag.
Just set it to 'Voice' for starters.

 

[MagicDaveUK]

Sorry about this but, I have created the hunt group but how do i get that the flow to the ring group? On the page for the Hunt group i can't see any overflow.

 

[MagicDaveUK]

OK here's what i've got so far, done the hunt group and via call routing, rerouted always to the current ring group. So i should be able to set up under a key a call forward follow me 3rd party so i can forward that hunt group to the night group via that follow me forward.

 

[sarond]

Yes, forwarding overrides rerouting.
Set a user speed call key as the 3rd party forwarding code and another as the cancel code.
This should work assuming all COS options are allowing it.