Ring group and cluster

[KurpeusLondon]

Hi all,


I'm trying to set up a ring group in a cluster.

My ring group was created on the cluster member A ans is resilient with cluster member B.

I added all the DN to the ring group. Some of them are home based with the cluster member A and resilient with the cluster member B and others the opposite.

It seems that only phones belonging to the same ICP as the ring-group ring.

Do I have to have all the phone belonging to a ring group registered with the same primary ICP and resilient with the same Secondary ICP ?

Thanks

 

[kwbMitel]

Amazing what can be found in the help files if you think to look.


The following directory numbers cannot be programmed as a member of a ring group:

-extensions with the "voice mail port" COS option
-extensions with the "Recorded Announcement Device" COS option.
-attendant consoles and console LDN numbers
-Hunt group, Agent group, Path, Ring Group, Suite and Linked Suite pilot numbers
-ACD Agent IDs and ACD set DNs
-ARS digits
-a pilot number of another ring group
-[highlight]RDN numbers[/highlight]
-a pilot number of a Personal Ring Group

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[KurpeusLondon]

I read this file many time, but it didn't appear as clear.

That's stupid, this means if one phone has severals ring groups with members distant geographically, I need to register them all to one unique ICP ?

Any other solution ?

 

[kwbMitel]

If you want to use ring groups then yes they all need to be on one controller.

What do you need to do, maybe some other method will do.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.