Ring count... 8x24 DR5.1 with Startalk Flash

[RampageRick]

Ok... I started out with 8 incoming lines that would ring at two phones, 27 and 28. 27 doesn't have voicemail, 28 does, was set to pick up after 6 rings. Worked fine.

Now... GM asks me to make a couple more phones ring. Now I have 23 (GM), 27, 28, and 30 set to ring. All but 27 have voicemail. At first incoming calls would get dumped into 23 or 30's box if either was in use (forward on busy, my bad) Then, with F.O.B. turned off... and Forward No Answer set to 6 for all of those phones, incoming calls would get dumped into 23's box on the 6th ring. *SIGH* I think the system takes the lowest DN as priority, so I changed set 28 to set 21, which seemed to do the trick.

As a downside though, internal calls to any of those phones have to wait for 6 rings to get to voicemail, and I had to turn off forward on busy.

My question is this: How can I configure my voicemail so that the outside lines will ring on 4 phones, and wait 6 (maybe 10) rings before being transfered to 21's voicemail, but all internal calls will only wait 4 rings before being transferred to VM, and I can use Forward On Busy?

I'm also planning on setting up Auto Attendant for night mode, but that shouldn't have any bearing on this problem

 

[johnrca]

If you have the option, try using hunt groups with overflow to ext 21.

 

[hawks]

I don't belive that DR5 has hunt groups. Can you make the lines ring to another phone that is not in use and assign that DN as an answer DN on the other phones?