Ring Central and Avaya 2

[BernPed]

I understand that Avaya has a platform on Ring Central. I have heard a lot of customer service and QOS complains about Ring Central over the last few years.

I have even restored clients that use to use the IPO 500 and went to R.S. and asked to be restored back to the old reliable IPO with either PRi or analog service.

What have you hear?

 

[hibroth]

For what I know and I heard the Avaya Cloud Office has been a big sales fail here in the EMEA area, Ring central proposed exactly the same solution with different GUI to Alcatel and Unify/Mitel, the sales model is not pertinent with the EMEA market, additionally I heard too about complainings about customer service due to failures or bugs.

 

[BernPed]

For example I just got a call from a assisted living center that switched to FIOS when that happened their entire VOIP went down. Manager called their of course out of town call center support and was told we only provide the phones and the service and you are responsible for all the rest. The property had been sold and they have no idea who installed the VOIP.

I was referred to them by a friend that works for Cox filed repair. I told the customer I would only install a traditional PRI based Avaya no VOIP.

They have been renting that VOIP for about 7 years and have now spent over $25,500.00 to date for rental fees vs a one tie purchase of an Avaya with about 8 handsets for only a few thousand.

Everyone and their mother seems to be selling telephone service these days.