Ring before AA answers

[Highlights]

I have embedded voice mail on a PRI and right now it answers immediatly with no ring. I would like the caller to hear one ring before it picks up. I tired to set up a phantom User and extension number but this would not work. What would be the best way to configure this?

 

[janni78]

Huntgroup, overflow after couple of seconds to huntgroup with user forwarded to AA..... But why??!

"Trying is the first step to failure..." - Homer

 

[intrigrant]

After some scientific investigations it has found that a caller is better prepared for a call when he/she first hear one or two rings before the call is answered.
So always let your phone ring at least one full ring before answering.
So I am not surprised if a company ask this question and although the design of the system is made for direct answer you can route the call first to a group and set to overflow to a second group or (if on R9.1) to a shortcode pointing to the AA.
If the call goes straight to AA then add a free analog station to the first group and check if queueing is enabled and set the overflow mode on a per call basis.

 

[Highlights]

Yes thank you I ill try that and yet it has to do with giving time to the caller by letting them know and confirm that their call is connected and ringing just like you said with no surprise. I myself have noticed that several years ago I use to encounter an immediate anser and was not prepared and I have noticed that when calling these days I encounter a single ring before an auto attendant.

 

[Pepp77]

Same reason why you get two rings when going direct to voicemail on the IPO - its a comfort thing.

| ACSS SME |

 

[janni78]

Depends what trunks you have, on ISDN you would get one ring before VM but I don't get any when using SIP trunks.

"Trying is the first step to failure..." - Homer

 

[Greybeard191]

do this:

create a short code *631 / Autoattendant / AA:MainAA / 0 (this assumes that the desired AA is called MainAA)
create a phantom user, forward unconditional (including HG calls) to *631
Create a HG called MainAAHG, sequential, turn queuing off, only member is the phantom.
Test by dialing HG, you should hear AA greeting.

Use or create HG called Main, set no answer to 10 seconds, overflow after 10 seconds to HG MainAAHG.

You may need to put a phone in HG Main, and turn the ringer off, to stop the call from overflowing immediately.

GB

 

[critchey]

Greybeard has the right answer but sadly that will make it ring twice not once. 6 seconds is the shortest no answer time you can have for a group and 6 seconds tends to give you a ring and a half to 2 rings. I think I figured out a work around once upon a time but I can't remember it and honestly a ring and a half it almost always acceptable.

 

[Highlights]

Thank you I will try this today.