ring back

[genice]

good day to everybody there... Need your support, When a directory (extn) line access a certain trunkline and engaged then after the conversation (on hook), the operator recieve a ringback tone from that trunkline. Can you pls. help to solve and analyze my problem

system : MD 110 (consono) BC9

 

[slash50]

What type of external lines do you have? Are they ISDN? or are they analogue?

Do your users press any digits when they get the engaged tone?

 

[genice]

Hi slash50 thanks for your attention..The trunkcard we are using are TLU75, ROF 137 5336/1, R9A.

user doesnt' press any digit when engaged..

 

[slash50]

OK, TLU75 is an Analogue trunk line card. Which country are you in and who is your circuit provider?

 

[genice]

I am in Saudi Arabia (Saudi Ericsson company)who provided our circuit.