Ring+Appear or Ring Only?

[StephenWyker]

I have several admins who we have their bosses TL's assigned as ring+appear on their phone; When they are on the phone, their bosses line goes directly to their voicemail ... is there someway to get around this?

I want a visable appearance when a call in coming to someone other than them ...

 

[BlackCuervo]

Take a look to Services>Telephony>Sets>Capabilities, I think that you will find that a Forwarding to the voice mail in Busy mode is enabled, so when these devices are busy and a second call comes to them, it will go straight to their mailbox.

 

[StephenWyker]

but I want the secretary's calls to goto voicemail ... just not the additional lines going to her voicemail.

 

[Nortellian]

you could try answer dn instead of appearance of target line.

 

[acewarlock]

On the Boss's phone remove Forward to Vmail on Busy not the Sect. Phone.

 

[StephenWyker]

Answer DN worked like a charm -- is there any way to make the Caller ID info push through? All I see is Linexxx>JOHN ...