Ring again feature

[jr001]

Hi,

On Norstar and BCM when you would call a user that was on the phone it would say: On another call. and you had the option to press call later which would ring your extension when the user finished his call.
I just replaced a BCM450 for an IPO 9.0 and the users are asking about that feature.

Is there a way to do that ans see when the called party is on the phone ?

Thanks

 

[ipolmans]

I just went through hell with one of my customers that wanted this feature as well. They came from a CICS over to IPO 9.0.

I did a lot of research and found a few options;
User BLF will show you if they are on the phone

The ring back feature is still there but I have yet to figure out how it works. Maybe someone else could elaborate on that one for you.

you could use the one-x portal

and lastly there is an "Absent text" feature that you can input different fields into depending on what your doing. This one is a pain in the you know what as you have to manually enter what your doing every call and remember to take it off after

My customer went with the one-x and seems to be happy with the functionality

 

[sizbut]

Its called "automatic callback" on IP Office. Can be done as a button, some phones offer it on the display, etc. F1 in Manager is your friend.

Stuck in a never ending cycle of file copying.

 

[amriddle01]

The problem with Auto Callback is it always offers the option (on 14,16,95xx etc) even if the destination isn't actually busy, in this case the button does nothing, if they are busy it does ring you back though. So unless they have 2 appearance keys and Reserve last CA you are no better off

 

[sizbut]

It works even if the other end is ringing (just tested it to be sure, if yours doesn't that's a bug (use an autocallback button on the phone to see if its being set or not. The bit missing from Avaya's docs also is that you can only have one ringback set at any time).

It's all that there is really given that Avaya don't indicating busy the way most sane people expect.

Stuck in a never ending cycle of file copying.

 

[amriddle01]

If someone else is ringing it yes it works, but when you're the only person ringing it you still get the call back option but pressing it then does nothing. It's only if the user also is on another call or has another call already alerting that it works, but the person calling that user can't tell that...you can while testing

 

[sizbut]

No, it works. It does have an unhealthy lack of feedback to tell you that the system detected the button press but it does work. You have something else going on on your system.

Stuck in a never ending cycle of file copying.

 

[amriddle01]

I think it's the other way around. Tested on a customers system, in house system, demo system and my home system. At what point does yours call back? Surely instantly as it's free a soon as you clear down....and what handsets are you using?

 

[sizbut]

After the phone against which the callback was set goes back on hook, wait till its wrap-up time expires, then the phone that set the callback is rung and if it answers, the callback target is rung.

To set the callback, I've just been calling the target, press Callback on the display and then press Drop to end the call attempt before voicemail cuts in. However, callback still works if the call had then gone to voicemail.

Works with all combinations I've tried here of 96x1, 9500 and 1200.

The gotcha I found is with the 1200 phones as the IP Office doesn't know anything about active on the phone until SEND is pressed to actually send some digits to the IP Office. Suspect that also applies to other SIP phones and anything phone set to enbloc dialing.

Correcting myself, you can set multiple callbacks, ie. on different extensions.

Stuck in a never ending cycle of file copying.

 

[amriddle01]

I think you're missing my point, it shouldn't ever have been off hook. If you call an idle phone you still get the callback option and pressing it does nothing, a user can't tell the difference between an idle phone or a busy phone so will just never get a callback if they were just idle when called

 

[jr001]

Thanks for all the replies guys.

I did see the call back feature and it works however the feature the customer liked on the BCM is that it would say when they were on the phone.
So here is no point giving them call back as they really don't see that the user is on a call however i believe i will give the BLFs since they have plenty of spare buttons on they're 9508.

Thanks again.

 

[IPGuru]

Amriddle
the phone will go off hook & then on hook when the user makes another call, this will then trigger the call back.

this is because the ipo makes the assumption that if a phone has not been answered the user is probably not at his desk & there is no point is initiating a callback from an unmanned phone.

At least that is the way it is supposed to work, I have not tested it recently


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[StubbedmytoeonIPO]

This is just about my last feature request on my list for IP Office. I like they way it does pretty much everything else except the fact that it will not tell the internal user that another user is on a call. This has always been a concern when replacing intertel and nortel systems. I hoped that when Avaya bought Nortel this feature would work its way in. No joy.

Grip this.

 

[amriddle01]

It's been GRIPd so many times I think they don't even read it past the first line anymore. I had it reach 3/4 through the process before they just blanked me, wouldn't respond to any question/comment in relation to it, just completely shut it out....