Return Customer Checks

[ejastia]

Hi,

When we return a customer check, it did not proceed to AR. It did not reverse in AR but its status in Bank Services is posted. Where did the transaction go?

Thanks.

 

[Jay Converse]

Check your work, if it came from AR, it should be reversed in AR.

 

[ejastia]

There is no return customer check feature in AR. After posting return in Bank Reconciliation\Return Customer Checks, customer check will be marked as Returned in customer activity.

Thanks.

 

[Jay Converse]

Yes, your second post is correct. So your first post doesn't make sense.

 

[ejastia]

What I mean is, after posting in bank services, the check in customer activity did not reverse.

Thanks.

 

[Jay Converse]

I don't know what to say. Over the last 15 years, for 100% of my clients, that hasn't happened to me. Perhaps is there a third party module involved?

 

[ejastia]

No third party module was involved. During posting, it was cancelled because it shows "not responding" but when checked, transaction was posted.

Thanks.

 

[Jay Converse]

And there you go. You end-tasked an incomplete process, and screwed up your data.

 

[ejastia]

I don't have a service pack installed. Will it help to fix the problem?

Thanks.

 

[Jay Converse]

That's hard to say, considering that your problem is that your users end-tasked a process. If the service pack makes things faster so that they don't end-task anymore, then the answer is yes.

 

[ejastia]

My question is, why Return Customer Check post longer than other transactions in Bank Services or other modules?

Thanks.

 

[Jay Converse]

Accpac Version?
Service packs?
Database?
Hardware?
Server OS?
Workstation OS?
Network configuration?

 

[ejastia]

Accpac Version?
5.4A

Service packs?
None

Database?
MS SQL2008

Hardware?
HP PRO LIANT ML 350p

Server OS?
WINSERVER 2008 R2 STANDARD SP1

Workstation OS?
WINDOWS 7

Network configuration?
DHCP

 

[Jay Converse]

Aha. Which ODBC driver? Better not be Native Client.

 

[Jay Converse]

And SM SP should be 3, SM070928.exe

 

[ejastia]

ODBC SQL server. Not native.

 

[Jay Converse]

Recovery model should be simple.
Have you been doing bank recs? If not, then might have tons of old records to slog through.
And in any case, get the service pack, it's crazy that you're on SP0.

 

[ejastia]

Okay. Many thanks..