Return Call in Voicemail Mail Pro 2

[nicksterbeagle]

I have a customer who wants to be able to just dial a 1 when they are in their voice mail to call the extension of the person who left the message. Is there a way to define what can be pressed to make this happen?
I know in Essential, the code is "**".
Not sure how to achieve this in a Voice Mail Pro.

 

[amriddle01]

It's pre-defined and can't be changed

 

[joe2938]

what about using a call log depending on your phone type of course

 

[nicksterbeagle]

Thanks for the info.

 

[nicksterbeagle]

Is there anyone out there who knows what keypress is required to be able to dial the number of the caller from the voicemail?
I know in Essential it's "**". Or does this change by the version of the software?

 

[janni78]

It's not "**" in Essential, it's "**" in IP Office mode on both Essential and VM Pro.
In Intuity mode the feature doesn't seem to be available.

"Trying is the first step to failure..." - Homer

 

[nicksterbeagle]

I was incorrect with what the client is looking for.
When they press the number 1 while listening to their voice mail, they want to be able to leave a message on the callers voice mail box, and not just ring their extension.

 

[janni78]

Replying to a message only works in Intuity mode, both on Essential and VM Pro.

"Trying is the first step to failure..." - Homer

 

[amriddle01]

Still a no then