retrieving telephone numbers from caller ID 1

[retiredtelco]

Partner ACS R6.0. Caller ID from local telco. Works great. Can the customer retrieve old telephone numbers at any of the extensions? Thank you.

 

[TouchToneTommy]

You need to program CID Logging for the extensions, associate the lines with the extension, and you can set ONE extension to retrieve ALL the numbers, whereas other extensions will only see the calls that they answered themselves.

See program codes #317, #318, and #319

 

[sysconsultant]

You will also need to program a "Caller ID Call Logging & Dialing" button on the phone [Feature 23]. You use this button to view the log.

A "Caller ID Inspect" button [Feature 17] is also nice because it allows you to view the CID info on a second call - without disrupting the call you are on. I use that one a lot.

Click on the link below; it will take you to the R6 manual on Avaya's website. Go to page 4-10; you can read all about CID [Caller ID], how it works, how to program it, etc.

http://support.avaya.com/css/P8/documents/100013830