Restricting ICDG calls to ONLY be answered by members in ICDG

[Tele-tech]

Hey folks, me again.

Here is a NS700 setup I have with a client. Incoming calls go to AA. Caller can then press 1 or 2. Pressing 1 rings ICDG 610, 2 rings ICDG 620.

So Bob as the caller, he calls in and presses 1 and members from 610 ring. However, I'm a member of 620, or even an extension that is not part of any ICDG, and since we all have Line Appearances on our phones, I'm able to intercept that call even though I'm not in 610. Apparently, this is a serious issue at a client of ours. Contact acknowledges it is a user issue and not a system issue.

Is there a way I can restrict ICDG calls to ONLY be answered by members in said ICDG? We tried using PDNs and Call Parks, but that didn't go over that well.

 

[Mike_K]

Try setting a different "User group" number for the ICDG members.

 

[obtsystems]

If they are not in the group, the lines should be solid when calls are not ringing on a phone
How are they picking up the call

 

[Ired]

What is the type of your phone? If it is a Panasonic PT, try the next method:
COS Settings - "Assistant" tab - Call Pickup by DSS - Disable it for your extension.

Also you can try to Disable another option for your extension: "Accept the call from DISA" (COS Settings - "Optional Device and Other Extension" tab)

 

[Mike_K]

There isn't picking up the call.
Tele-tech did not mention this condition.

 

[obtsystems]

he said intercept the call, which has to be picking up of some sort?

 

[Ired]

and since we all have Line Appearances on our phones, I'm able to intercept that call even though I'm not in 610

According to quoted phrase I thought that topic starter means PickUp feature.
Intercept is a programmable feature and doesn't depends of DSS ("Line Appearances on our phones"). So, let's wait for topic-starter.

 

[Tele-tech]

Hey there,

Sorry for the delay in replying.

When I say intercept, they are picking up the calls using the Line Appearance button, not a Call Pickup feature.

 

[Tele-tech]

What is the type of your phone?

Forgot to mention, they are using a mix of KX-NT553B's and KX-DT551's.

 

[Tele-tech]

COS Settings - "Assistant" tab - Call Pickup by DSS - Disable it for your extension.

Also you can try to Disable another option for your extension: "Accept the call from DISA" (COS Settings - "Optional Device and Other Extension" tab)

So I just tried this. I made a ICDG #604, with extensions 224 and 226. I am sitting at 223. I call into the the Auto Attendant, dial 604. 224 and 226 ring, however I can answer the call from 223 by pressing the button where the line is blinking red.

Try setting a different "User group" number for the ICDG members.

In the above scenario, my extension 223 is in User Group 31, while the members for 604 are in User Group 1.

 

[obtsystems]

Are the flashing lights dss keys or line keys. If the extension is not in the group the line key shouldn’t flash

 

[Tele-tech]

The flashing lights are programmed to be Single CO buttons, and pointed towards independent lines if that makes sense?

 

[obtsystems]

Are the phones that can pick-up the calls in the icd group, even if set as no ring?

 

[Mike_K]

Try making the settings as in the screenshot.
Screenshot attached.

 

[Tele-tech]

Are the phones that can pick-up the calls in the icd group, even if set as no ring?

Yes, so in this example ext 223 in not in the ICDG 604, but can pick up a flashing red call by pressing the flashing red DSS button on the phone.

Try making the settings as in the screenshot.
Screenshot attached.

Tried this, doesn't seem to work.

I've tried tinkering around with the COS's, to make internal call blocks, but that's not working. I.e put ext 223 in COS 10, have COS 10 block internal calls from ICDG 604's COS(6 in this case for testing), and vice versa.

I'm wondering if I can define a Call Pickup Group, if I can stop it there. However, I can't find anywhere to apply a call pick up group to an extension or a group, past creating it. Would anyone know where I can define what extension is part of what pickup group?

 

[Ired]

Dear Tele-tech!
I've made some tests:
Test 1
- Destination of Incoming call from CO-line 40 is DISA OGM 501
- AA-0 for OGM 501 is an ICDG 601
- Ext 104 is NOT a member of ICDG 601
- Ext 104 has an S-CO button (CO 40)
- Call arrives to CO 40 and OGM 501 starts - S-CO button at ext 104 turns red (constantly - NOT flashing), call pick-up is UNAVAILABLE
- Caller dials 0 (AA-0)
- Members of ICDG 601 start ringing - S-CO button at ext 104 still red (constantly - NOT flashing), call pick-up is UNAVAILABLE

Test 2
- Destination of Incoming call from CO-line 40 is ICDG 601
- Ext 104 is NOT a member of ICDG 601
- Ext 104 has an S-CO button (CO 40)
- Call arrives to CO 40 and members of ICDG 601 start ringing - S-CO button at ext 104 turns red (constantly - NOT flashing), call pick-up is UNAVAILABLE

It seems that you have some another settings at your system. Perhaps it's PDN/SDN keys, perhaps something else.
Try your tests on clear system.

 

[Mike_K]

Mr Ired, DSS Single-CO button blinks in two cases
1. Another extension is holding the line
2. Incoming call to the ICDG in Ring distribution method. The extension is member that ICDG.