Restoring calls to Contact Store

[AustinXD9]

Is it possible to restore calls back to Contact store that have been purged from the system? We have created backups as instructed in contact store, however the retention on the calls was set to 2 months. This means we cannot search for more than 2 months worth of calls in CS. We have all of the calls on DVD and need a way to re-import all/some of them into CS to search through. Any ideas?

 

[gknight1]

http://marketingtools.avaya.com/kno...ergedProjects/csinstall/restoringdatabase.htm

 

[AustinXD9]

Yeah that's to replace the eware database...im trying to figure out how to restore actual calls (the wavs) back to the database to become searchable again. We have the wav's (but not database) backed up to DVD's.

 

[kokolatas]

Try that. I used it once before and everything was fine after that.

Calls missing from the database

Calls might need to be re-imported if MSDE was not working when the recordings were processed. To have the system try again to add one or more recordings to its database:

1. Create a text file named “redo.txt” e.g. in Notepad. Enter the 15 digit Index Number (INum) e.g. 800000123456789 of a call to be reprocessed. Repeat for other calls, taking a new line for each call.

2. Place this file into the handover directory (as defined by the Registry key HKEY_LOCAL_MACHINE\ SOFTWARE\Network Alchemy\Voicemail\Directories\VRLDir)


if you have hundreds of Index Numbers, use make a .xls file.import the first number on it and then draw down the cursor in order to increase the numbers.

Hope it helps you.