restore receptionist ext 10 to pick up ringing line

[crie73]

Goofed somewhere and now the receptist at ext 10 gets an idle line and dial tone instead of the line that is ringing when she goes off hook. To answer she must press the line button. How do I restore it--- Is it the ** program or...? thanks. Chris

 

[TouchToneTommy]

If the phone rings, you connect to the ringing automatically.

Check the ringing assignments, make sure they are immediate.

Could also be forwarded.

Could also be in DND

 

[itpphoneguy]

Hi crie73,
Really sounds like delayed ring or no ring. If forwarded, she would hear but one "beep" and no more ringing. DND may do this, never tried putting reception in DND while trying to answer calls.
TTT is correct, if your phone IS ringing, when you pick up the handset, you are on the call.
-Chris

 

[crie73]

I was messing with the ** setting. What does that do. All seem to be set for immediate ring. thanks for all your help. Chris

 

[itpphoneguy]

Hi Chris,
'**' is autoline select. That shouldn't affect line pickup. When you hit Feature 00 on ext 10, are the line lights on solid (immediate ring) or flashing slow or fast?
-Chris

 

[jgideon]

Does anyone have any more on this thread? I'm helping out a friend, and they had three lines that rang on 'other' phones but not 10. Got into programming, centralized programming, and got all lines to solid green, but it has the same issue--the 'ringing' line is not selected by default, they have to push the ringing line button to answer. I re-read the avaya docs myself, and it leads you to believe that all phones should default to ringing line select, but it doesn't work....

 

[telprog]

jgideon,
Just for giggles do a [system reset program saved] and see if it starts to work.

A trusted source for years.

http://www.tel-programmer.com

 

[itpphoneguy]

Hi jgideon,
Telprog has a good idea. You can also try to cycle the power off-on. What you have done should work.
-Chris