restore fails 2

[rondelacruz]

Hi,

Does anybody know why Arcerver 6.5 says unreadable media after you stop and restart services.

 

[NATCAT]

Hi,
Are you sure the 2 are related ? And are you able to read the media at all ?

1. using the tape cleaner often helps
2. Is this a tape that written to by the same tape drive ?

 

[vschumpy]

Sorry, you're going to have to be more specific on the environment, OS, patches/build levels, hardware in use etc -it could be any one of a thousand reasons.

 

[rondelacruz]

Sorry to confuse you guys. Here's the backgrounder

I have an NT box,SP6a,running arcserve 6.5 (build 620) and an HP surestor T20 tape drive. This box crashed because the DAC960 SCSI drive was not detecting the Harddisk (was ded). I was able to take it back online but the data on the drive was wiped out(nil).

It has been like this whenever I start/stop arcserve services or rebooted the server it will always give me an unreadable media thing. I just do a quick erase before backing up and it successuflly backs up data.
So I was doing a restore from the tape and it gave me an E3702 unable to connect to group. I checked out the ca website and I did not see anything useful pertaining to this error code.

Yes, NATCAT this is the same tape it was written to.

Is there a workaound this error. I know the data is still on the tape, I just don't know how to get it.

Thank you very much for your prompt response...

 

[Cyklops]

According to CA you also need the fix LO53442.caz
(

http://supportconnect.ca.com/sc/sol...aparno=LO53442&os=NT&returninput=0&prev=true)

to support the HP TR20 Travan drive.

Is this fix also applied ??

 

[vschumpy]

Also remember to disable/unload any NT Tape device drivers in NT Control Panel.

 

[rondelacruz]

did this already.. To no avail. I also did the upgrade to build 220.
I tried to restore the database, merge and compare today and it give these same error:

E6913: your data tape on[] serial number[] is at risk.
1. Copy any data require from this tape. Do not use this tape again.
2. Restart operation with another tape.

What Have I done wrong???

 

[vschumpy]

This sounds like your media or drive heads are damaged - try with a another tape and see if you get the same problems.