Restore fails with no error/reason

[AxL99]

set up

Windows 2000 Server SP4
BAB 11.5 SP.2
Netware 5 SP6 Server with Netware Agent 11.1 SP2

Backups to FSD without any problems.

However when I try to restore, it fails without any messages - see below taken from event viewer. I have used xxxx for the server name

Information 22/11/2006 12:50:30 54 Restore Operation Failed.
Information 22/11/2006 12:50:30 54 Average Throughput: 17.14 MB/min
Information 22/11/2006 12:50:30 54 Elapsed Time: 7s
Information 22/11/2006 12:50:30 54 2.00 MB Read from Media.
Information 22/11/2006 12:50:30 54 1 Session(s) Found on Media.
Information 22/11/2006 12:50:30 54 ** Summary for Job **
Information 22/11/2006 12:50:30 54 6 Average Throughput: 17.14 MB/min
Information 22/11/2006 12:50:30 54 6 Elapsed Time: 7s
Information 22/11/2006 12:50:30 54 6 2.00 MB Read from Media.
Information 22/11/2006 12:50:30 54 6 0 files 0 KB restored to xxxxx/SHARED:\TEST @ - KB/min
Information 22/11/2006 12:50:30 54 6 Restore FRIDAY sequence 1 session 6 to xxxxx/SHARED:\TEST
Information 22/11/2006 12:50:30 54 6 Process all files via SMS
Information 22/11/2006 12:50:30 54 6 Connected with TSA xxxxx.NetWare File System
Information 22/11/2006 12:50:27 54 6 Target Directory: \\xxxxx\SHARED:\test

Information 22/11/2006 12:50:27 54 6 Connected with client agent at yy.yy.yy.yy.
Information 22/11/2006 12:50:23 54 6 Source Session 6 on Media FRIDAY Serial # 2100000
Information 22/11/2006 12:50:23 54 6 Use media FRIDAY, serial # 2100000, ID 1859, sequence #1
Information 22/11/2006 12:50:23 54 Start Restore Operation. (QUEUE=1, JOB=9)
Information 22/11/2006 12:50:23 54 Run Restore Job Now.


however other files in the session can be restored only certain folders can not. BAB Technical Support are ata lost for this failure.. so anyone know why it would fail

 

[vschumpy]

Enable job and tape engine debug (server admin) on the windows side and see if anything else is shown in the logs.

 

[Cyklops]

I'm having exact the same issue right now. BAB release is also 11.5 Sp2. NWAgent log from the NetWare Server shows the following:

Nov-30 11:18:49 Job request from ODSBU @ 160.211.83.151 (NT Server)
Nov-30 11:18:49 Comment: restore_6
Nov-30 11:18:50 Connected with TSA NL-BRD-FS2.NetWare File System
Nov-30 11:18:50 Process all files via SMS
Nov-30 11:18:50 Restore DONDERDAGDSKA2 sequence 1 session 3 to
NL-BRD-FS2/ADMIN:\BACKUP~1\RESTORE
Nov-30 11:18:51 Job cancelled by BrightStor host.
Nov-30 11:18:51 0 files 0 KB restored to NL-BRD-FS2/ADMIN:\BACKUP~1\RESTORE
@ - KB/min

Problem seems to be with the backup server, not the client.

I will submit a support request issue, will keep you informed