Restore fails because of "corrupt or truncated catalog"

[zephyran]

I am trying to do a test restore of a single file from last night's Normal backup. I know the tape has not been overwritten since then, and I have tried re-creating the catalog for this media. However, the restore job keep failing within seconds of starting, with the following text in the log:

"An error occurred while scanning the catalogs. The job will not continue.



Please check for the following:

- low virtual memory conditions

- a corrupt or truncated catalog

- that the media you are restoring has not been overwritten

^ ^ ^ ^ ^"
The only thing I have not tried yet is increasing the virtual memory, but I can't imagine that that's the problem.

We are currently running BENT 8.5 3572 rc9 on a Windows NT 4.0 Server. We recently upgraded all our servers to 8.5 from 7.3, but only this server is having restore problems. Anyone seen this problem before?

 

[zephyran]

Update:

I tried upping the virtual memory, to no effect.

I then said a prayer and followed Veritas' TechNote 237313, which goes over manually uninstalling BENT and its ODBC registry entries (not for the faint of heart), upgrading MDAC, and re-installing BENT.

That all has gone well, and I am now running a test backup. If that works, I will try the restore again.

 

[bobafet]

The first place to look is the Event Viewer, In the Application Log if the catalog is not Synchronizing (errors), stop the services and rename betopcat.idx and restart the services. This will create a new one and Synchronize such that the restore selections will work correctly.

 

[zephyran]

That was one of the first things I tried, but it didn't help.

 

[zephyran]

Ok, I fixed it.

I followed the instructions in the Veritas TechNote 237313 (removing BENT and ALL associated registry entries, upgrading MDAC to 2.5 SP2, and re-installing BENT), and restores are now working correctly.

Thanks for trying to help, bobafet. I appreciate it