restaur error e3801 with quantum dlt-s4

[rongeurdos]

hi all,

when i want first to make a fuzion of the cartridge, i receive an e3801 error.
actually, i'm using brighstor 11.5 sp3 (4402 compilation).

do you know how to correct this ?
thx in advance to help me

 

[davidmichel]

Sorry, but I really do not understand.

I know a lot of people from other countries post and their English is often a little lacking.

Find someone who knows English better to help you and repost the question.

 

[rongeurdos]

:-( my apologize about my english grammar.
when i want to merge a job, it's fail with an e3801 error message

 

[davidmichel]

copy the full text of the message here.

 

[rongeurdos]

e3801 signature d'en-tête de session non valide. (SIG=7e7e7e7e)
64 ko lu(s) sur le média
temps écoulé : 0s
débit moyen : 3,75 mo/min
nombre d'erreurs/avertissements : 1/0

 

[davidmichel]

it serves me right
sorry

It looks like some type of Read operation is being done and is failing with an invalid signature. This means that the drive can read the tape just fine but the data being returned by the drive is not a valid header or trailer signature.

What is meant by "fuzion"?

It might be better to contact CA support and get help in your local language.

 

[rongeurdos]

fuzion" is a wrong personal translation of "fusion".
the right translation is "merge".

anyway, tks on & on to have spent your time trying to help me (... i'm afraid this sentence isn't "so british").

i've contacted CA support and we have successfully restore the cartridge after a database clean up.
but, some hours later, the same problem's appeared again.
Nor database clean up, either a fully product deinstall/reinstall changed the way.

Actually, this problem is study by the level 2 CA support.

When the solution will be provided, i'll describe it (i hope there is a solution).

 

[rongeurdos]

no solution founded at this point of time (patch or registry modification, etc.).
CA's support is still searching the way.