Resources for Learning BCM450 and General Telephony?

[AnthonyFrKY]

Good morning,

I've previously worked in enterprise environments, all of which had dedicated phone system support experts. I've transitioned to a much smaller environment and have inherited telephony responsibilities along with my other IT SysAdmin duties.

I really don't know anything about how (non-IP) digital phone systems work. I'll be supporting a BCM450. I have the password to get it, but have no idea what all the various fields and options are in the interface. I don't know a trunk from a DID from a PRI.

I have found all the documentation that is on the system, and I'm starting to read that, and I've found this active and helpful forum but any ideas where I can get learn from a 30,000ft view downward into the nitty gritty of telephony? (I can't find any books on Amazon that seem to match my needs either.)

Thanks and regards.

 

[jimbopalmer]

May I suggest a forum devoted to the BCM? (and not ethernet networking)

http://www.tek-tips.com/threadminder.cfm?pid=1361

I tried to remain child-like, all I acheived was childish.

 

[AnthonyFrKY]

I apologize. That's where I intended it to be. I'll redirect there, thanks and sorry about that!

 

[jimbopalmer]

No Apology needed, I just want you to get the best advice possible!

I tried to remain child-like, all I acheived was childish.

 

[zenmechanic]

AnthonyFrKY and I are on the same boat! I'm doing the same type of research as well. Good luck!