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Resource's Device is Off - Cisco Agent Desktop Issue

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sienz

sienz

Programmer
Jul 23, 2002
587
US
I am having an urgent issue with our Cisco Agent Desktop Issue. The agent can login fine but when the agent click the "ready", the agent got this message.

I have no idea, what do i need to do?

Thanks

10:15:50 Resource's Device is Off.
--------------------------------------------
10:15:50 The agent extension is out of service.
Ready state change and call control operations cannot be performed.
 
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