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Resource Manager logging
- Thread starter Blutch
- Start date
CitrixEngineer
Technical User
Not TTBOMK. Have you set any Session Idle times? Do you have any Win9x clients, especially those running Novell clients, that may be broadcasting periodically?
Do the disconnects typically happen on one particular location, or just everyone intermittently?
Hope this helps CitrixEngineer@yahoo.co.uk
Do the disconnects typically happen on one particular location, or just everyone intermittently?
Hope this helps CitrixEngineer@yahoo.co.uk
- Thread starter
- #3
CitrixEngineer
Technical User
Bought that T-Shirt...
Out of interest, what version of MF on which OS are you running? How many remote users on what kind of WAN link?
Is it typically WAN users that disconnect, or do LAN users also have this problem? If it's just WAN, could be down to your ISP - I've seen similar issues resolved via a phone call or two to ISPs.
Hope this is helpful CitrixEngineer@yahoo.co.uk
Out of interest, what version of MF on which OS are you running? How many remote users on what kind of WAN link?
Is it typically WAN users that disconnect, or do LAN users also have this problem? If it's just WAN, could be down to your ISP - I've seen similar issues resolved via a phone call or two to ISPs.
Hope this is helpful CitrixEngineer@yahoo.co.uk
- Thread starter
- #5
CitrixEngineer
Technical User
You could try going to a remote user's site and running a ping -t until you see some kind of high latency cropping in - but I suspect a sustained ping would keep the connection alive.
I do suspect ISP - or even firewall/router timeouts - but try these settings on your Citrix server(s) as an extra measure. If nothing else, it will prove to your network guys that you are doing something to enhance the availability of the Citrix server(s);
HKEY_LOCAL_MACHINE
\SYSTEM
\CurrentControlSet
\Control
\Citrix
ICAEnableKeepAlive REG_DWORD: 1
(For more details, take a look at CTX708444 - this value can be increased to 60)
Also try this;
HKEY_LOCAL_MACHINE
\SYSTEM
\CurrentControlSet
\Services
\Tcpip
\Parameters
TCPMaxDataRetransmissions REG_DWORD: 6
This increases the number of times the TCP stack will retry failed data transmissions from its default value (3), so will double the number of times the server resends the client a packet that was lost in transit on the Internet.
Of course, it will only work if packets are getting lost - which may not be the case.
Hope this helps CitrixEngineer@yahoo.co.uk
I do suspect ISP - or even firewall/router timeouts - but try these settings on your Citrix server(s) as an extra measure. If nothing else, it will prove to your network guys that you are doing something to enhance the availability of the Citrix server(s);
HKEY_LOCAL_MACHINE
\SYSTEM
\CurrentControlSet
\Control
\Citrix
ICAEnableKeepAlive REG_DWORD: 1
(For more details, take a look at CTX708444 - this value can be increased to 60)
Also try this;
HKEY_LOCAL_MACHINE
\SYSTEM
\CurrentControlSet
\Services
\Tcpip
\Parameters
TCPMaxDataRetransmissions REG_DWORD: 6
This increases the number of times the TCP stack will retry failed data transmissions from its default value (3), so will double the number of times the server resends the client a packet that was lost in transit on the Internet.
Of course, it will only work if packets are getting lost - which may not be the case.
Hope this helps CitrixEngineer@yahoo.co.uk
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