Resilient Teleworker? Is this an option 1

[cknipe]

Does someone know what type of fail over options are availible for teleworker?

I have a customer possibly intrested in a solution but they are concerned about running a 2 or 3 person remote office.

We are being faced with questions like, can the phones be programmed with a 2nd telework IP in case the first one is unreachable after an amount of time.

Why options are there for a resilient teleworker?

 

[kwbMitel]

You would need more than 1 Server running on separate internet connections.

I don't think 2 or 3 phones would be worth the expense.

Resilient Teleworker Servers
Where two Teleworker servers are deployed, an intaller/maintainer can configure them for resiliency.
Basically, a Teleworker server provides Teleworker Devices (i.e. a 5330 IP phone) a list of Teleworker servers(similar to how a 3300 ICP provides a list of other 3300 ICP’s for resiliency). If a Teleworker Device looses connectivity to its Teleworker Server, it will re-home to the other Teleworker Server.

After designating a secondary server, the secondary server can be set up to maintain service in the event of a primary server failure. Recovery is performed on a "hot standby" basis. Although the servers are designated as "primary" and "secondary", they are actually alternate peers and either server provides fullfeatured service.

If the failover Teleworker server does not have at least as many licenses as the active server, then service to some sets may be denied.



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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[kenny5445]

In my experiance the teleworker server is extremly reliable, we run about 25-30 users via teleworker which includes a small office (6 phones) and a number of home workers. Downtime has been minimal in about 2 years.

 

[slapin]

The software is stable, but hardware may fail. I would consider site-to-site VPN on some sort of home level devices unless it's a business critical group. In this case you don't need any TW servers, just put those phones into different compression zone.

 

[MitelInMyBlood]

Don't overlook the option of provisioning the Telweorker phones with a conventional POTS line and a LIM module. If all they're worried about is having basic connectivity during a server (or IP network or internet outage) then the LIM module is (IMO) the way to go and at comparatively minimal expense and hassle.