Resetting telephone switch/voicemail adapter remotely?

[rkochis]

I had worked performed on a Partner ACS R3.0 and PartnerMail VS R5 adapter. The voicemail was not responding at all. The tech had the site pushed some buttons and basically powercycled the telephone switch from extension 10. How do I do this?

 

[392]

At station 10 or 11:
Feature 00
Left intercom, left intercom
#989RESET

System will restart without data loss.

 

[telprog]

Sounds like they did a reset (#728) but if your VS R5 isn't responding you should power down the system and reseat the cards to be sure they are seated good then power back up. If this is a four port VS R5 you should also reseat the expansion PC card in the VMS when you reseat the reseat of them.

Thats what I would try first.

 

[rkochis]

392,
I tried the keystrokes listed while online with the user but her telephone kept beeping at her when we got to the RESET (or 73738) buttons??
Thanks, Bob

 

[jinxs]

It's #728 for a reset on the ACS, system reset save all...the 989reset is to reset the VM.

 

[TouchToneTommy]

And the 989-RESET is done while logged into the System Administrator's mailbox