Reset to Factory default

[FDproductions]

I took over a BCM 200 and for some reson i can not log into the dang thing. I have tried IP and serial and i get nothing. I was told to try a "sniffer" program to find out the IP info, but it might be just as easy to reprogram the thing from the ground up if i can reset it. (it's a small switch).

Any help with that would be appricated.
Thanks.

 

[acewarlock]

Serial port 9600,8,n,1
try
user supervisor
password visor
or
user supervisor
password PlsChgMe!
or
user ee_admin
password eedge
or
user ee_admin
password PlsChgMe!

if you can get in with any of these, than when you get to the menu, select #2 and then Q and that will tell you the IP address.

 

[FDproductions]

when i was on site, i tried a serial connection and it never came to the point where a password could be asked. I have connected once before to a bcm via serial, but this one did not even connect.

Any other ideas?

 

[senk1s]

bad serial port or bad hdd or bad bcm ...

is the applications part of the bcm functional?

 

[FDproductions]

the company only uses the telephony side of the unit, with hopes to be able to use the VIOP features sometime in the "near" future (which will never happen).

So the Telephony apps still work, they don't use VM or anything else.

 

[acewarlock]

You need to use a straight thru serial 9 pin Female to 9 pin female no modem cables.

 

[FDproductions]

I tried both a strait through and null-modem. Neither of them worked.

 

[acewarlock]

Did you use Hyperterm set at 9600,8,n,1.

 

[FDproductions]

yup, try every variation as well

 

[acewarlock]

Are all the green lights on the left lit or flashing?

have you tried having the Hyperterm connected and then reboot the BCM?

Before all the green lights are lit you should get a request for
USER
Domain Skip this prompt
PASSWORD

 

[FDproductions]

off the top of my head, i do not remember which LED's are lit. I know that most of them are flashing, not steady.

 

[3Sixty]

Hi FD

If the LEDS are flashing you have got a problem with the hardware. It could be the motherboard a media bay module hard drive or even the MSC card. I would suggest taking out all of the modules and trying to start the system. If not then you will need to plug a monitor in to the BCM and see if you have a corrupt file on the hard drive.At a guess I would say the hard drive.

Marshall

 

[FDproductions]

I guess that will have to be my next step. thanks for the help

 

[acewarlock]

More then likely it's the motherboard, Nortel has been having a bad time with leaking Cap's on the motherboard. I have had 4 BCM 1000's and 4 BCM 400's with the same simption's and you can't comm with the BCM but the telephony part works except for Vmail. The telephony part use's the MSC and the Comm part (Serial port, LAN port, Vmail, Hard-drive) use the motherboard. There is a PAA from Nortel about bad Motherboards, if I find the Number I'll post it for you.