RESET PASSWORD FOR 39XX SETS NT WKG IN 25.40 SW 3

[8865]

RELEASE 3 TELEPHONE SETS USED IN AN OPTION 11C RLS 25.40 CANNOT RESET THE LOG PASSWORD TO DEFAULT [12345678] USING LD 32 CPWD . THIS RENDERS THE SET USELESS TO THE USER WITHOUT REPLACING THE PHONE ITSELF. WE MOVE THE TELSET TO OTHER PORTS AND THE PROBLEM FOLLOWS. ALSO WE OUTED THE TEL SET IN LD 11 AND REBUILT BUT PROBLEM FOLLOWS THE TELSET , ANY IDEAS OR OTHERS HAVING THIS PROBLEM PLEASE REPLY....

 

[ArchTelecom]

You used CPWD XX NN, Where XX NN is TN?

 

[hawks]

Have you tried the phase 2 phones? If so do you get the same problem.

 

[8865]

ARCHTELECOM - YES WE DID USE THE TN WITH THE CPWD WE THE ERROR MSSGES GENERATED INDICATE THE FAILURE REQUIRE TECH SUPPRT ALSO THERE IS A NOTE IN THE SPEC [LD 32 OPTION 11C] REGARDING RLS 3 TELSETS BUT IT IS VERY VAGUE ......

HAWKS - THIS IS A NEW INSTALL 1 MONTH OLD I WILL TRY A PHASE 2 TEL SET BUT THAT DOES NOT SOLVE THE FACT THAT THE CALL LOG PASSWORD IS STILL CORRUPT ON THE TELSETS IN QUESTION RENDERING THEM USELESS......

 

[hawks]

Just looking more if it is a phone version issue or a system wide issue.

 

[hawks]

Another thing to try is put one of these phones on another system (if you have one available) and see if you get the same thing.

 

[loevis]

On 25.15 the password should reset to 12345678, on 25.40 the command CPWD TN in LD 32 should remove the password. I have tested in my lab today, and it`s OK: