Reset BCM 3.7

[COMTECTECH]

I have a BCM 3.7 that has the all LEDS blinking every time I go there for service. Now the VM service is being afected. When you go F981 the screen is just blank and VM doesnt answer. I have decieded to go ahead and default the system and program from scratch hopeing that there is some software coruption causing this.

My question is how is the Image tool used? and Is that the easiest BEST way to start the system fresh.

thanks
tim

 

[MagnaRGP]

As always, check BFT and MSC. You may need to image afterwards, but start there.

 

[COMTECTECH]

I checked those. I have the image tool but have never used and do not have and documentation on it.

Tim

 

[acewarlock]

Do you have the Green or Blue Caps?

 

[COMTECTECH]

There BLUE.