RES 3700 Workstation 6 stopped connecting to server 1

[HDK]

One of the terminals workstation 6 has stopped loading and says can't connect to server.

Below shows up in Micros log on server.

RegGetValueJob returned error result [0x80004005] for key [SOFTWARE\MICROS\3700\PRINTAPI] on [SERVERDINING04] |
Thu Sep 7 13:21:35 2023 | RESSERVER | MDSHTTPTransprt | 0 | CMDSHTTPTransport::StartAndAssignSocket | 1052 | - : *** ERROR *** StartAndAssignSocket: Unable to connect to node 10.0.52.104 error 10061 socket 1952 |
Thu Sep 7 13:21:35 2023 | RESSERVER | MDSHTTPTransprt | 0 | CMDSHTTPTransport:oRequest_S | 1052 | Reg_GetValue : *** ERROR *** StartAndAssignSocket() for 10.0.52.104 FAILED : LastErr = -1 |

Tried creating a new workstation and running cal shows same error "can't connect to server'

can ping server from workstation and vice versa. Firewalls are off.
have restarted server twice. There are other 4 workstations that are working fine.

 

[Scacea]

from database manager put it on auto discovery mode. try to delete local database on the workstation.check the mdshosts file make sure is up to date

 

[HDK]

Thanks, confirmed the MDS host file is up to date on the workstation and also was turning on discovery mode.
How do i delete the local database on the workstation?

 

[HDK]

setup a new workstation and CAL'd the machine to a different name. CAL process went through and it got stuck on same screen.
Also the MDSHTTP service log on the workstation shows.

(09/08 12:13:28.187) OpenSSL Version: (OpenSSL 1.1.1i 8 Dec 2020)
(09/08 12:13:28.203) *** INFO *** CreateAndConfigureContext: Session caching timeout set to 3600
(09/08 12:13:28.203) *** ERROR *** UpdateTrustStoreInMemory: Invalid file format. [0]
(09/08 12:13:28.203) *** ERROR *** CreateAndConfigureContext: Failed to update trust store with remote nodes fingerprints.
(09/08 12:13:28.203) *** ERROR *** Failed to initialize OpenSSL.

 

[mvelazquez]

I recommend you read this thread, I think it is the same topic, especially the topic that refers to errors corrected in the latest versions.

[URL unfurl="true"]https://www.tek-tips.com/viewthread.cfm?qid=1824861[/url]

Micros 5.7 MR7:

BugDB 32663922
HGBU JIRA/TP: FPR-2736
Issue Title Win32 Client install fails
Description Resolved an issue that caused CAL Client to intermittently fail installing RES on some workstations.(5.7.7)
Module CAL

BugDB 31833804
HGBU JIRA/TP: FPR-2203
Issue Title Database Manager updated for Discovery Mode
Description Database Manager has been updated to allow a duration in minutes when using “Set Discovery Mode”. The maximum time is 60 minutes. Setting the time to 0 will deactivate discovery mode.(5.7.7)
Module Database Manager

 

[anajmi]

Follow steps.
Check @ip address setting up on Micros config.
Check PING between workstation and server.
Rename Cert file to old.
Start discovery mode.
Restart HTTP micros service on workstation.
OPS will start normaly.
Regards