RES 3700 - New Install - White Report Screen

[skytechsvg]

Hello,

I am having an issue with a fresh install of Micros 3700 5.7.

When I attempt to run a report, I simply get a white screen. Adobe reader 32bit is installed. Any assistance in troubleshooting will be greatly appreciated.

 

[GeminiBoy]

I hope it was Adobe DC that was installed?

 

[skytechsvg]

Correct. Adobe DC was installed.

 

[Nicholas Kisarale]

Go to services and restart Autoseq Server, Worldwide web publishing.
If this refuses, rerun the prerequisites and select repair

 

[skytechsvg]

Did as suggested, restarted all, re-ran the repair but to no avail.

Report just loads up white screen. Doesn't even go to grey.

 

[Nicholas Kisarale]

In that case run the Set up again and select repair. Alternatively run the final MR patch of 5.7 ( MR8)

 

[skytechsvg]

Where can i get the final MR Patch of 5.7 to download on the oracle site ?

 

[Nicholas Kisarale]

Share email adress i send them to you

 

[myu0516]

restart

@echo on
TASKKILL /F /IM reportexporter.exe /T
net stop "MICROS Autosequence Server"
net stop "MICROS Remoting Service"
net stop IISADMIN
net stop W3SVC
net start "MICROS Autosequence Server"
net start "MICROS Remoting Service"
net start IISADMIN
net start W3SVC

reinstall

net stop "MICROS Autosequence Server"
sc delete "MICROS Autosequence Server"
D:\MICROS\common\bin\AutoSeqServ.exe -service
D:\MICROS\common\bin\AutoSeqServ.exe -install
net start "MICROS Autosequence Server"

 

[Nicholas Kisarale]

Just rerun the prerequistes

 

[POSKitchen]

Is the Server IP Address in the POS Configurator correct ?
Devices > Network Node + Reload in Control Panel

Next Reports open in the background http://<servername>
is the DNS Resolution of the Servername to the IP Address correct ?