RES 3700 MR5.4: Unable to change password, POS configurator freezes, etc.

[myu0516]

Background: there is a tech support ID that nobody knows the password. I need to get its password back

What I did:

select emp_class_seq, first_name, last_name, obj_num,pc_appl_id from micros.emp_def where first_name LIKE '%Micros%';
Find the pc_appl.id of the Micros account
update micros.rest_def set ob_classic_security = 'T'
Log on POS Configurator through Micros account's pc_appl.id
Found the employee, but:
[ul]
[li]unable change its password: user id, password fields, etc are all grayed out, disabled[/li]
[li]if clicking System-Restaurant, POS configurator will freeze[/li]
[li]create a user, but cannot set the user id (field is grayed out[/li]
[/ul]

Any clue on why it happened?

Thanks a lot.

 

[jimmymcp02]

those fields will be grayed out. after you set up the classic security then log into poscfg then go to system->restaurant-security then uncheck use classic security and click on the green check mark. (dont exit POSCFG) go back to the employee tab then click on employee and look for the locked out account and you should be able to enable the account and change the password.

 

[myu0516]

Thanks, jimmymcp02. The problem turned out to be that I accidentally changed the "back office class" settings. I changed it back and it works now.

 

[myu0516]

Note: Jimmy's method above also works like a charm. Make sure when going back to the enhanced security mode, password days to expire, minim length, use alpha numeric value, etc, have correct values. Otherwise, there will be a PCI compliance error.