res 3700 gift cards will not allow partial redemption

[charless777]

Hi,
I am working in a system that was setup by a different company. When a gift card is presented for redemption the system wants to treat the gift card as a one time use card instead of a partial redemption.
Where is the setting that controls this? RES 5.4

 

[Wildbar]

Depends on the gift card processor and how it is setup. Could be on the processors side, or in the interface, or on Micros. Usually you have a key set to call a preauth for the gift card (so the customer can leave a tip, etc) then do a final close when you know the final gc amount. Might want to see were your gift card keys are mapped to. You also want to see if "Require Amount Entry" is checked in the tender media for for the gift card auth

 

[charless777]

Using GSS . There is a setting some where to allow partial redemption of a gift card ...cannot find it

 

[Wildbar]

Would think its in the tender. And the tender external type is set to gift card redemption. Not to familiar with gss these days though

 

[charless777]

Was in GSS back office Thank you for looking at this for me