Looking through other threads I have seen the name tag hunt group is the solution to this problem. My problem is that I have Nupoint and I'm trying to go to an existing ext. VM after it has been call forwarded from the original ext. everything that I have read says to set up the name tag with * or # in front of the ext. but also that this does not work in Nupoint. I just wondered if there has been any resolution on Mitels part or any other suggestions. Here is my scenario, Internal or External call comes in to ext 4357, user wants capability to forward all calls to different extensions (depending on staffing) at different times and wants call to end up in the Nupoint VM box of the ext. that the call is forwarded to.
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Reroute to VM of Ext of call forwarded incoming call 1
- Thread starter sctmorse2
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* or # with a Nametag Hunt Group works with embedded voicemail because the embedded system will ignore those two characters when it receives the DN. NuPoint does not do this.
A Nametag hunt group basically permanently replaces the number on the call so when it gets passed to voicemail it receives the nametag value for the call. The problem that this has is that if they transfer through the voicemail to another extension and then go back to voicemail they will get the nametag mailbox again not the next extension.
A possible solution could still be to use the nametag hunt group. You could setup nametag hunt groups for each of the other extensions he would like to forward to on the 3300 (or PBX) adding the actual extension in the members list. NuPoint cannot use # or * in the number so do smoething like: nametag hunt group 332 and adding member 232. In call rerouting make sure that the call rerouting is setup for voicemail for the hunt group.
In the nupoint you go to each of the mailboxes in the NuPoint Web Consol. Go into the mailbox, click advanced, and then enter the nametag hunt group number as an alternate extension.
Now when he wants to call forward to ext 232 he actually forward to 332 Repeat for other extensions and you are done!
A Nametag hunt group basically permanently replaces the number on the call so when it gets passed to voicemail it receives the nametag value for the call. The problem that this has is that if they transfer through the voicemail to another extension and then go back to voicemail they will get the nametag mailbox again not the next extension.
A possible solution could still be to use the nametag hunt group. You could setup nametag hunt groups for each of the other extensions he would like to forward to on the 3300 (or PBX) adding the actual extension in the members list. NuPoint cannot use # or * in the number so do smoething like: nametag hunt group 332 and adding member 232. In call rerouting make sure that the call rerouting is setup for voicemail for the hunt group.
In the nupoint you go to each of the mailboxes in the NuPoint Web Consol. Go into the mailbox, click advanced, and then enter the nametag hunt group number as an alternate extension.
Now when he wants to call forward to ext 232 he actually forward to 332 Repeat for other extensions and you are done!
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