MCD 3300 5.0
My current scenario is a incoming call to XXX-2273, which is Phantom DN Multicall which rings on 3 Exts. then after 20 sec reroutes 1st alt to its VM box which has appearances on the 3 Exts. Now the customer would like to this scenario to work during the day, but now at night be able to have xxx-2273 go to a menu where #1 would be the 2273 VMbox and #2 would be an External Number. When I try to reroute 2273 Night1 to the Menu Node 4121 (a phantom DN)which is rerouted to the VM Hunt Grp, the call goes straight to 2273's VMBox. I assume this is because the Mitel just sees 2273 being routed to VM and thus routes it to it VMbox. Am I just missing something or do I need to completely change how xxx-2273 is being handled? Also in trying to get #1 option to go to 2273 VMbox would I just be setting up a loop?
Problem 2, This Mitel is being used by two entities. Each have their own PRI. It appears in my testing that when #2 option of the Menu Node 4121 is pressed. The outgoing call goes out over the other entity's PRI, which is the 1st PRI on the Mitel. How would one force the call over the 2nd PRI used by this customer?
Thanks you in advanced. I have learned alot from this site.
32
My current scenario is a incoming call to XXX-2273, which is Phantom DN Multicall which rings on 3 Exts. then after 20 sec reroutes 1st alt to its VM box which has appearances on the 3 Exts. Now the customer would like to this scenario to work during the day, but now at night be able to have xxx-2273 go to a menu where #1 would be the 2273 VMbox and #2 would be an External Number. When I try to reroute 2273 Night1 to the Menu Node 4121 (a phantom DN)which is rerouted to the VM Hunt Grp, the call goes straight to 2273's VMBox. I assume this is because the Mitel just sees 2273 being routed to VM and thus routes it to it VMbox. Am I just missing something or do I need to completely change how xxx-2273 is being handled? Also in trying to get #1 option to go to 2273 VMbox would I just be setting up a loop?
Problem 2, This Mitel is being used by two entities. Each have their own PRI. It appears in my testing that when #2 option of the Menu Node 4121 is pressed. The outgoing call goes out over the other entity's PRI, which is the 1st PRI on the Mitel. How would one force the call over the 2nd PRI used by this customer?
Thanks you in advanced. I have learned alot from this site.
32