reroute 911 calls

[cdldean]

On a Meridian Option 61C switch, can you reroute 911 calls so they stay "inhouse" and go to security. I am having a problem with international calls. Users are not dialing 011 after hiting "9". They instead dial 9 11 to place an international call.

Thank you,

cdldean

 

[cmawbey]

Hi
What about changing the SPN for digit 1 first create a new DMI that deletes nothing but inserts ZERO the a new RLB that will point to the new DMI.then

LD 90
REQ chg
CUST 0
FEAT net
TRAN ac1
TYPE spn

SPN 1
FLEN 0
SDDR arrn
ARRN 1
ARLI new RLI
something like this( it's been awhile for me but it may work)so when 9 is dialled and then 11 the switch will route the call to you new RLI and using your new DMI it will insert a zero in front of the 11 try it let me know if it works..

 

[monkeylizard]

Just a thought FoxTrott, but how will employees call 911 when they need to? Wouldn't dialing 911 essentialy be just like dialing 9, 011 ?

Monkeylizard
-Isaiah 35-

 

[monkeylizard]

Just a though FoxTrott, but how will employees call 911 when they need to? Wouldn't dialing 911 essentialy be just like dialing 9, 011 ?

Monkeylizard
-Isaiah 35-

 

[cmawbey]

Hi Monkeylizard
Yes of course you are right, i had forgotten 911 was the US emergency number.....

 

[Guest_imported]

Rather than making things harder set up these two SPN's and you will be all set

SPN 911
FLEN 4 -> This is the IMPORTANT part, this tells the PBX how many digits to expect before seizing a trunk i.e, 9+911.
ITOH NO
RLI 3 --> Your local (or dedicated 911) RLI

--> The following tells the PBX NOT to process calls that include any of the following digits AFTER the FLEN is exceeded.

DENY 0

DENY 1

DENY 2

DENY 3

DENY 4

DENY 5

DENY 6

DENY 7

DENY 8

DENY 9

SDRR DENY CODES = 10
ITEI NONE


This is the one some folks forget about, you NEED to allow calls to 911 to go even if the caller forgets to dial the access code i.e, 9 for the outside world. To allow for this requires that your RLI points to a DMI (digit manipulation index) which will take the SPN of 11 and add a 9 to it, so that the central office is presented with a 'real' 911 dial string to process.

SPN 11

SPN 11
FLEN 3
ITOH NO
RLI 5
DENY 0

DENY 1

DENY 2

DENY 3

DENY 4

DENY 5

DENY 6

DENY 7

DENY 8

DENY 9

SDRR DENY CODES = 10
ITEI NONE

This may be common practice for many of you but yours truly was not originally set up this way and only after a bad modem string (number entered 1-847-xxx-xxxx, comm software told to dial 9+1 switch & CO sees 911-847-xxx-xxxx) causing calls to PSAP did I realized where the problem lied.

Hope this helps!!!!