Requeue Call & Not ready reason codes

[alfa1978]

Does somebody know if its possible with call presentation classes to define a Not Ready Reason Code when a call gets requeued when an agent doesn't answer a skillset call?

 

[captaingadget]

I think the quick answer is no. There is certainly no foolfroof way of doing it. I assume you want a quick way of totaling the number calls returned to the queue without adding up all the agent performance stats.

You could define the default not ready reason code as returned to queue. This way, if an agent fails to enter a valid code the default reason would apply. This would mean that all agents would have to enter a valid code whenever they go not ready else they would be tagged with the default. This is certainly not foolfroof but maybe worth a shot.