Reprint closed check in Micros 3700 1

[ChapPines]

We have a Micros 3700 system and want to be able to reprint checks that have already been closed.

Currently the only way we have to do it is:
-Edit Closed Check,
-Void the Tender Line,
-then retender the check and it will print.

The problem is that you need to have manager access so servers cannot do it. Plus our employees have a habit of screwing up the tender.

I considered doing a macro so the server can just push a button and enter the check number, but don't know how to have the macro void the tender.

There has to be an easier way. Any help would be appreaciated.

I should mention that we have an interface to a third party software using a sim script. So I don't want to screw that up.

 

[TobeThor]

Why do you need to reprint a closed check?

 

[ChapPines]

We are a private club, so we do not take cash or credit cards. Everything is posted to member charge account using an interface to our accounting system.

Occasionally, a member will call to dispute a charge on their bill. If so we need to pull out the tickets for that day to make sure they got charged properly.

Since we don't have any cash to count or credit cards to reconcile, we ask that the servers go through their tickets at the end of each night to make sure they haven't lost any of them.

 

[pmegan]

You don't have to mess with the tender. Just use the Edit Closed Check function to open the check and press Print.

I haven't tried it, but if you give your employees the ability to use the Edit Closed Check function, but don't allow them to void previous round items, it might give you what you're looking for.

Pat

 

[ChapPines]

I have tried that. If you are editing a closed check and hit Print or Reprint you get the message: "This Tender Media does not support Reprint"

It is the same if you are using the "Edit Closed Check" function or "Open Closed Check" function. I don't know of any other way to access a closed check.

 

[pmegan]

That's an setting that can be changed. Here are some configurator setting/option that you can play around with to make reprinting these checks easier.

To enable reprinting:
Go to the Sales Tab / Tender Media button.
Find your Print tender and go to the Printing tab.
There's a Reprint Check option that will allow this.
Now go to the Employee Tab / Employee Classes button / Printing tab.
Check Reprint Closed Check for each employee class you want to give this ability to.

You'll also see a Reprint Check option. This is for overriding the revenue center reprint limit below, and should only be enabled for managers.

For security/theft reasons you can also limit the number of times a check can be printed before required a manager's authorization.
Go to the Revenue Center Tab / RVC Printing button.
There a box that allows you to set the number of times a check can be printed without any changes by RVC.

Hope that helps,
Pat

 

[ChapPines]

I had already found the "Reprint Closed Check" box on the employee screen so it has been checked since prior to my original post.

I found the "Reprint Check" box in the Tender screen but checking has no effect it still gives the same "This Tender Media does not support Reprint"

I talked to the installer from our local Micros Retailer and he didn't think it was possible, which I find odd.

Note: the reprint limit was set to 10 so that doesn't appear to be it.

Thanks for trying. If you can make it work on your system let me know because I haven't ruled out that our interface is part of the problem, although I don't think it is.

 

[TobeThor]

Does the 3700 allow you to print any closed check from the back office? There are POS systems that allow this function but it quite often is a print function only, if you need to alter the closed in question then you must re-open it from the front of the house and make your adjustments.

Can you re-print from BOH? If you can, or if it can be set up in a way to allow it then you wouldn't need servers to audit their checks. You would always have the BOH function when members disputed their checks. Not very knowledgeable on the 3700 but did have experience with the older Micros 2700 model and we could recall checks (for printing) from the BOH by using Micros's electronic journal software. Maybe you can too.

 

[pmegan]

Tobe -
Yes, you can print checks to a journal file from the backoffice. Just set up a journal in the device table and then set it as the check printer for the EJ doesn't

Chap -
I've got it working on all my stores, and it was a common setup when I worked for the Micros distributer in NYC.
Is the print button you're using linked directly to the print tender or is it calling a macro or SIM event? Maybe there's an intermediate step that's causing the problem.

 

[ChapPines]

Yes I am familiar with the Jrl function. In fact I have a bat file that renames the jrl every night with the current date in the name so I can go back and reprint any check from the back office. I have Jrl files going back for about 8 years.

In addition our sim interface transfers all of the check detail to our accounting software so Members can even access the check detail by logging onto our website.

The problem is; there is no signature on any of those, and when I print them out from the back office I have no way of knowing if they were here or not. The server is the only witness to whether they were actually here or not. So as part of the server's daily close out they need to go through all of their tickets, make sure none are missing, and they are all signed. They must write an explanation on the back of any unsigned tickets.

Often a member will call about an unrecognized charge on the statement only to find that the charge was signed by their spouse, child, parent, etc. So it may be a valid charge even though the person calling doesn't recognize it. (Occasionally, we get people calling to dispute a charge that they clearly signed themselves.)

Even though a ticket reprinted at the end of the day wouldn't be signed, the server could still note which family member was there. Whereas if you wait 3 weeks until the member actually calls to dispute the charge, the server won't remember.

So that is why I want the server to be able to print it out at the end of their shift.

I appreciate your suggestions so far.

 

[ChapPines]

Thanks PMegan. You're so smart.

Yes the Print key was pointing to a Macro that was used to print two copies of the check. (Print Hold, then Print Check) and those two tender medias were not checked as reprint.

For some reason the Reprint Key was pointing to the same macro.

So I set up a button to Edit Closed Check, and have it point to a new screen that has Reprint Check or cancel as the only options. It works Great.

Thank you, Thank you, Thank you.

 

[pmegan]

No problem. I'm glad I was able to help.