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reports

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johnpoole

johnpoole

Programmer
May 26, 2004
19,375
US
i can;t seem to find a report that gives me the number or percentage of abandoned calls against a skillset or cdn, can someone point me in the right direction

john poole
bellsouth business
columbia,sc
 
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crosstab/skillset... search 1st, then post.. me

john poole
bellsouth business
columbia,sc
 
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There's another one called CDN Statistics, that will give you total calls in/abandoned etc for your cdn
 
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On a full Symposium, there is an Application Performance report which shows Abandoned calls. You can also report Abaondment reports that show where the callers are abandoning (in two second time increments).

There are not abandonment calls for skillsets; Skillsets answer calls, the application takes care of the call before it gets answered.
 
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