Apr 6, 2010 #1 TimAbney Technical User Jan 12, 2009 100 US Anyone out there have suggestions of Contact Center reports that I can run to do workforce management?
Anyone out there have suggestions of Contact Center reports that I can run to do workforce management?
Apr 14, 2010 #2 bajangsa Instructor Feb 25, 2009 127 DK Not any of the standard reports, no. But take the figures from the standard reports and calculate via http://www.erlang.com Can be done more sophisticated with other tools, but try it for starters. Upvote 0 Downvote
Not any of the standard reports, no. But take the figures from the standard reports and calculate via http://www.erlang.com Can be done more sophisticated with other tools, but try it for starters.
Apr 20, 2010 Thread starter #3 TimAbney Technical User Jan 12, 2009 100 US Thank you Upvote 0 Downvote