Reports - Application Performance

[rblev]

Our call center is only open M-F but my reports are including Sat & Sun stats. How would I exclude Sat and Sun from Daily, Weekly and Monthly reports? I want to run the Application Performance report for each month but I don't want it to include weekends.

 

[bajangsa]

As far as I remember you can set it under Configuration, Historical Statistics, Business days and Business Hours.
You can exclude sat and sun from the statistics collection.

 

[Milesprower]

There is more than one way to get there. If you don't want to see stats hit your applications on weekends, you can use a clause in your Master script to send calls on Saturday and Sunday to a weekend script. Like this:

IF DAY OF WEEK = SATURDAY..SUNDAY THEN
EXECUTE SCRIPT Weekend_closed_app
ELSE
EXECUTE SCRIPT Weekday_open_app
END IF

Then you only pull application reports for the Weekday_open_app.

 

[bajangsa]

Right Milesprower - much better to do it by scripting.