We've got Merlin reporting installed on an old machine which we had to reboot on Friday. Now the reporting isn't working properly.
We are telling it to print off the organization detail report for 4/13/12, and all we are getting are 2 calls that occurred after 5 PM.
Our immediate window shows plenty of calls for all day Friday, but none of them are showing up in the report.
We have noticed a checkbox "Stop Call Processing" is checked, though when we try to uncheck it - it immediately rechecks itself and duplicates the last item in the immediate window.
Any ideas?
We are telling it to print off the organization detail report for 4/13/12, and all we are getting are 2 calls that occurred after 5 PM.
Our immediate window shows plenty of calls for all day Friday, but none of them are showing up in the report.
We have noticed a checkbox "Stop Call Processing" is checked, though when we try to uncheck it - it immediately rechecks itself and duplicates the last item in the immediate window.
Any ideas?