Reporting in Networked Environment

[ronwhooper]

Hoping there's a work around for this:

We are doing the following...

QUEUE TO SKILLSET my_skillset
WAIT 5
QUEUE TO NETWORK SKILLSET my_skillset

Caller abandons and it pegs as an abandon against "my_skillset" on both our SCCS environments. We'd prefer to have this peg on the local skillset only because we do consolidated reporting. Have considered removing the call from the skillsets so that it targets only one at a time, but this would impact our Service Level reporting and be much less efficient.

Any advice would be appreciated...

 

[lretrievers]

Software release?

Are you running this report off the NCC server or off of each individual server?

 

[ronwhooper]

We are running SCCS 4.2. The reports we are looking at are on the two individual SCCS servers, though we are seeing similar results on the NCC.

Maybe I am just interpreting the fields incorrectly... How would you arrive at a true abandon rate?